At ArcticAdventures Lapland, we want to ensure that you fully understand your rights and responsibilities when interacting with our platform, which is why we have opened an online space where you can access all relevant information about our terms and conditions of use, privacy policy and payment conditions .
Terms and conditions of web use
Welcome to our website www.arcticadventureslapland.com. We recommend that you read the following terms and conditions carefully before using our services. By accessing and using this website, you agree to comply with the terms and conditions stated here. If you do not agree with any of the terms, we recommend that you do not use this website.
Use of the website
This website and its content are the exclusive property of Arctci Adventures Lapland OY. Any reproduction, distribution or modification of the content is prohibited without the express consent of Arctic Adventures Lapland OY.
By using this website, you agree to do so in accordance with applicable laws and regulations, and not to use it for any illegal or unauthorized purpose.
The use of this website to transmit or publish material that is defamatory, obscene, offensive or that violates the intellectual property rights of third parties is not permitted.
Privacy
The privacy of our users is important to us. For detailed information on how we collect, use and protect the personal data of our users, we recommend that you read our Privacy Policy.
Limitation of liability
This website is provided "as is" and without warranties of any kind, whether express or implied. Arctic Adventures Lapland OY does not guarantee the accuracy or continued availability of this website.
Arctic Adventures Lapland OY is not liable for any direct, indirect, incidental, special, consequential or punitive damages that may arise from the use or inability to use this website.
Modifications
Arctic Adventures Lapland OY reserves the right to modify these terms and conditions at any time without prior notice. We recommend that you periodically review this page to be aware of any changes.
Applicable law and jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of Finland and any dispute arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Finland.
By using this website, you confirm that you have read, understood and accepted these terms and conditions in full. If you do not agree with them, we recommend that you do not use this website.
Privacy policy
1. Responsibility for data processing
The company responsible for processing your personal data Arctic Adventures Lapland OY), with Tax Identification Number Y-3398415-7 and registered office at Salmenperä 7 C 29, Rovaniemi, 96440.
We inform you that the ownership of the Website https://www.arcticadventureslapland.com/ (hereinafter, “the Website”) is owned by Arctic Adventures Lapland OY.
Access and/or use of the Website attributes the status of User (hereinafter, the "User"), and implies acceptance, from said access and/or use, of this Privacy Policy.
The User may contact Arctic Adventures Lapland OY at the following email address:
info@arcticadventureslapland.com
2. Data processing:
Arctic Adventures Lapland OY takes the protection of your privacy and personal data very seriously. Therefore, your personal information is held securely and treated with the utmost care.
This Privacy Policy regulates access and use of the service (hereinafter, the “Service”) that Arctic Adventures Lapland OY makes available to the User interested in the services and Content hosted on the Website.
3. What are the purposes of the processing of your personal data by ArcticAdventures Lapland?
When using the service, certain personal data may be requested to provide the user with better service and comply with legal obligations. This data may include, but is not limited to:
Name and surname
Email address
Phone number
Billing and payment information
By providing your personal data, you agree to our collection and use in accordance with this privacy policy.
4. Veracity of the data provided by Users
The User guarantees that the personal data provided is true and is responsible for informing Arctic Adventures Lapland OY of any modification thereof. The User will be responsible, in any case, for the veracity of the data provided, with Arctic Adventures Lapland OY reserving the right to exclude from the registered Services any User who has provided false data, without prejudice to other actions that may be applicable by law.
5. Data retention
The personal data collected will be stored for a period of 30 days after the termination of the service provided by Arctic Adventures Lapland OY. After this period, all data will be deleted, except for those that are necessary to record the company's billing, in accordance with its legal obligations.
Without prejudice to any other administrative remedy or judicial action, the User will have the right to lodge a complaint with a Supervisory Authority, in particular in the Member State in which he has his habitual residence, place of work or place of the alleged infringement, in in case you consider that the processing of your personal data is not appropriate to the regulations, as well as in the case of not seeing satisfaction in the exercise of your rights. The supervisory authority to which the complaint has been submitted will inform the complainant about the course and outcome of the complaint.
6. Data security
The protection of privacy and personal data of Users is very important to Arctic Adventures Lapland OY. Therefore, Arctic Adventures Lapland OY does everything in its power to prevent your data from being used inappropriately, allowing access to it only to authorized personnel.
Arctic Adventures Lapland OY maintains security levels of personal data protection in accordance with applicable regulations and has established all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of the data that the User facilitate through the Website without prejudice to informing you that security measures on the Internet are not impregnable.
Arctic Adventures Lapland OY undertakes to comply with the duty of secrecy and confidentiality with respect to personal data in accordance with applicable legislation, as well as to grant them secure treatment in international transfers and transfers of data that, if applicable, may occur.
7. Changes
Arctic Adventures Lapland OY reserves the right to revise its Privacy Policy at any time. For this reason, we ask you to regularly check this Privacy Policy to read the most recent version of it.
However, any change that occurs in this Privacy Policy will be communicated to the User.
8. Questions
If you have any questions about this Privacy Policy or the processing of your data, please contact Arctic Adventures Lapland OY by email addressed to the following email address: info@arcticadventureslp.com
9. Acceptance and Consent
The User declares to have been informed of the conditions on protection of personal data, accepting and consenting to the processing of these by Arctic Adventures Lapland OY, in the manner and for the purposes indicated in this Privacy Policy.
Information updated on November 15, 2023
Payment terms and conditions
Welcome to Arctic Adventures Lapland. Before making any reservation, we recommend that you carefully read the following payment terms and conditions. These terms and conditions set out the rights and obligations between Arctic Adventures Lapland OY and clients who wish to book and purchase our services. By making a payment through our website, you agree to comply with these terms and conditions.
1. Reservations and Payments
1.1. To make a reservation, you must complete the reservation form on our website providing the required information, including travel dates, number of participants and any other relevant information.
1.2. By making a reservation through our website, you are requesting the acquisition of our services and you agree to make the corresponding payment.
1.3. Payments can be made through the payment methods accepted on our website, which may include credit cards, bank transfers or Paypal.
1.4. Full payment of the trip price can be made from the same day the reservation is confirmed until the day the service begins, unless otherwise indicated in the specific trip conditions.
2. Prices and Reservation Confirmation
2.1. The prices for our trips are indicated on our website and are subject to change without notice. However, once you have made a booking and payment has been confirmed, the price will not change unless there are exceptional circumstances beyond our control.
2.2. After payment, you will receive a booking confirmation via email, which will include the details of your booking and any relevant additional information.
23. Please note that booking confirmation is subject to availability. In the event that we cannot confirm your reservation, we will offer you alternatives.
3. Cancellation, Changes and Refunds Policy
3.1. Our cancellation and refund policy may vary depending on the type of trip and service providers involved. Specific information regarding the cancellation policy and possible refunds will be indicated in the specific conditions of each of the trips and will be highlighted when making the reservation.
3.2. In case you wish to cancel your reservation, you must notify us in writing through the contact methods provided on our website (info@arcticadventureslp.com). Cancellation will be considered effective from the date we receive your written notification as long as it does not exceed the time limit indicated in each service.
3.3. Please note that cancellation or change fees may apply, which may vary depending on how far in advance you cancel and the policies of our service providers.
3.4. Adventures Lapland OY reserves the right to cancel or modify a tour due to unforeseen circumstances, such as unfavorable or extreme weather conditions. In such case, rescheduling or refund options will be offered as appropriate.
3.5 If the tour cannot be carried out due to delays or non-appearance of the clients, Arctic Adventures Lapland OY reserves the right to cancel the tour. In this case, there will be no full or partial refund of the price of the activity.
3.6 The maximum waiting time for each client will be 15 minutes from the agreed time for the start of the tour. If the client does not appear at the meeting point within the 15-minute period, it will be considered a voluntary resignation from the activity and the tour will be automatically canceled. Automatic cancellation after the specified time will not result in any refund option.
3.7. Adventures Lapland OY reserves the right to cancel the activity in the event that Users do not comply with the current laws of the country or the instructions provided by the guide. Safety and legal compliance are priorities in all activities offered. In such circumstances, the company will not assume any responsibility and may proceed to cancel the activity without the right to refund from the clients.
3.8. In the event that Users fail to observe any Northern Lights during the tour, Arctic Adventures Lapland OY will offer a refund of 85% of the tour cost. This refund will be made in accordance with the procedures established by the company and is subject to the visibility conditions at the time of the tour. This setting clearly states the 85% refund policy in case participants do not see any Northern Lights during the tour, not otherwise.
4. Liability and Exemption from Liability
4.1. Arctic Adventures Lapland OY acts as a service provider and as an intermediary between clients and some of the service providers. We are not responsible or liable for the acts or omissions of such third-party service providers.
4.2. Arctic Adventures Lapland OY will not be responsible for any loss, injury, damage, delay, additional expenses or any other inconvenience caused by circumstances beyond our control, including, but not limited to, flight cancellations, weather conditions, natural disasters, labor disputes. or emergency situations. Arctic Adventures Lapland OY will be responsible if the problem has been caused by serious negligence on the part of the company.
4.3. On all tours offered by Arctic Adventures Lapland OY, it is stated that parents or legal guardians are responsible for the supervision and care of any minor children participating in the activity. Arctic Adventures Lapland OY will provide detailed information about the characteristics, conditions and possible risks associated with each tour before it takes place. Therefore, parents or legal guardians are expected to be fully informed about these aspects and are committed to ensuring the safety and appropriate behavior of minors during the duration of the tour. Arctic Adventures Lapland OY will not be responsible for any incidents resulting from the lack of supervision of children by their parents or legal guardians during the tour.
4.4. Arctic Adventures Lapland OY advises that Northern Lights tours are not recommended for children under 12 years of age. This is due to the absence of a fixed return time, the possibility of covering long distances by car and low temperatures. If you decide to bring minor children, the responsibility will be the sole responsibility of the parents.
5. Derechos de imagen
5.1. Arctic Adventures Lapland OY se reserva el derecho de tomar fotografías o grabaciones de video durante los tours para fines promocionales. Al participar en nuestros tours, aceptas que tu imagen pueda ser utilizada con este propósito, puedes ejercer tu derecho a que no se publique nada con tu imagen en el formulario que se envía antes del tour. Las imágenes de menores no serán publicadas bajo ningún concepto en ninguna de las redes sociales o página web de la empresa.
6. Applicable Law and Jurisdiction
6.1. These payment terms and conditions are governed by and construed in accordance with the laws of Finland. Any dispute arising in connection with these terms will be subject to the exclusive jurisdiction of the courts of Helsinki.
By making a payment through our website, you confirm that you have read, understood and accepted these payment terms and conditions in full. If you do not agree with them, we recommend that you do not make any payments through our website.
Payment terms and conditions
Welcome to Arctic Adventures Lapland. Before making any reservation, we recommend that you carefully read the following payment terms and conditions. These terms and conditions set out the rights and obligations between Arctic Adventures Lapland OY and clients who wish to book and purchase our services. By making a payment through our website, you agree to comply with these terms and conditions.
1. Reservations and Payments
1.1. To make a reservation, you must complete the reservation form on our website providing the required information, including travel dates, number of participants and any other relevant information.
1.2. By making a reservation through our website, you are requesting the acquisition of our services and you agree to make the corresponding payment.
1.3. Payments can be made through the payment methods accepted on our website, which may include credit cards, bank transfers or Paypal.
1.4. Full payment of the trip price can be made from the same day the reservation is confirmed until the day the service begins, unless otherwise indicated in the specific trip conditions.
2. Prices and Reservation Confirmation
2.1. The prices for our trips are indicated on our website and are subject to change without notice. However, once you have made a booking and payment has been confirmed, the price will not change unless there are exceptional circumstances beyond our control.
2.2. After payment, you will receive a booking confirmation via email, which will include the details of your booking and any relevant additional information.
23. Please note that booking confirmation is subject to availability. In the event that we cannot confirm your reservation, we will offer you alternatives.
3. Cancellation, Changes and Refunds Policy
3.1. Our cancellation and refund policy may vary depending on the type of trip and service providers involved. Specific information regarding the cancellation policy and possible refunds will be indicated in the specific conditions of each of the trips and will be highlighted when making the reservation.
3.2. In case you wish to cancel your reservation, you must notify us in writing through the contact methods provided on our website (info@arcticadventureslp.com). Cancellation will be considered effective from the date we receive your written notification as long as it does not exceed the time limit indicated in each service.
3.3. Please note that cancellation or change fees may apply, which may vary depending on how far in advance you cancel and the policies of our service providers.
3.4. Adventures Lapland OY reserves the right to cancel or modify a tour due to unforeseen circumstances, such as unfavorable or extreme weather conditions. In such case, rescheduling or refund options will be offered as appropriate.
3.5 If the tour cannot be carried out due to delays or non-appearance of the clients, Arctic Adventures Lapland OY reserves the right to cancel the tour. In this case, there will be no full or partial refund of the price of the activity.
3.6 The maximum waiting time for each client will be 15 minutes from the agreed time for the start of the tour. If the client does not appear at the meeting point within the 15-minute period, it will be considered a voluntary resignation from the activity and the tour will be automatically canceled. Automatic cancellation after the specified time will not result in any refund option.
3.7. Adventures Lapland OY reserves the right to cancel the activity in the event that Users do not comply with the current laws of the country or the instructions provided by the guide. Safety and legal compliance are priorities in all activities offered. In such circumstances, the company will not assume any responsibility and may proceed to cancel the activity without the right to refund from the clients.
3.8. In the event that Users fail to observe any Northern Lights during the tour, Arctic Adventures Lapland OY will offer a refund of 85% of the tour cost. This refund will be made in accordance with the procedures established by the company and is subject to the visibility conditions at the time of the tour. This setting clearly states the 85% refund policy in case participants do not see any Northern Lights during the tour, not otherwise.
4. Liability and Exemption from Liability
4.1. Arctic Adventures Lapland OY acts as a service provider and as an intermediary between clients and some of the service providers. We are not responsible or liable for the acts or omissions of such third-party service providers.
4.2. Arctic Adventures Lapland OY will not be responsible for any loss, injury, damage, delay, additional expenses or any other inconvenience caused by circumstances beyond our control, including, but not limited to, flight cancellations, weather conditions, natural disasters, labor disputes. or emergency situations. Arctic Adventures Lapland OY will be responsible if the problem has been caused by serious negligence on the part of the company.
4.3. On all tours offered by Arctic Adventures Lapland OY, it is stated that parents or legal guardians are responsible for the supervision and care of any minor children participating in the activity. Arctic Adventures Lapland OY will provide detailed information about the characteristics, conditions and possible risks associated with each tour before it takes place. Therefore, parents or legal guardians are expected to be fully informed about these aspects and are committed to ensuring the safety and appropriate behavior of minors during the duration of the tour. Arctic Adventures Lapland OY will not be responsible for any incidents resulting from the lack of supervision of children by their parents or legal guardians during the tour.
4.4. Arctic Adventures Lapland OY advises that Northern Lights tours are not recommended for children under 12 years of age. This is due to the absence of a fixed return time, the possibility of covering long distances by car and low temperatures. If you decide to bring minor children, the responsibility will be the sole responsibility of the parents.
5. Derechos de imagen
5.1. Arctic Adventures Lapland OY se reserva el derecho de tomar fotografías o grabaciones de video durante los tours para fines promocionales. Al participar en nuestros tours, aceptas que tu imagen pueda ser utilizada con este propósito, puedes ejercer tu derecho a que no se publique nada con tu imagen en el formulario que se envía antes del tour. Las imágenes de menores no serán publicadas bajo ningún concepto en ninguna de las redes sociales o página web de la empresa.
6. Applicable Law and Jurisdiction
6.1. These payment terms and conditions are governed by and construed in accordance with the laws of Finland. Any dispute arising in connection with these terms will be subject to the exclusive jurisdiction of the courts of Helsinki.
By making a payment through our website, you confirm that you have read, understood and accepted these payment terms and conditions in full. If you do not agree with them, we recommend that you do not make any payments through our website.
Payment terms and conditions
Welcome to Arctic Adventures Lapland. Before making any reservation, we recommend that you carefully read the following payment terms and conditions. These terms and conditions set out the rights and obligations between Arctic Adventures Lapland OY and clients who wish to book and purchase our services. By making a payment through our website, you agree to comply with these terms and conditions.
1. Reservations and Payments
1.1. To make a reservation, you must complete the reservation form on our website providing the required information, including travel dates, number of participants and any other relevant information.
1.2. By making a reservation through our website, you are requesting the acquisition of our services and you agree to make the corresponding payment.
1.3. Payments can be made through the payment methods accepted on our website, which may include credit cards, bank transfers or Paypal.
1.4. Full payment of the trip price can be made from the same day the reservation is confirmed until the day the service begins, unless otherwise indicated in the specific trip conditions.
2. Prices and Reservation Confirmation
2.1. The prices for our trips are indicated on our website and are subject to change without notice. However, once you have made a booking and payment has been confirmed, the price will not change unless there are exceptional circumstances beyond our control.
2.2. After payment, you will receive a booking confirmation via email, which will include the details of your booking and any relevant additional information.
23. Please note that booking confirmation is subject to availability. In the event that we cannot confirm your reservation, we will offer you alternatives.
3. Cancellation, Changes and Refunds Policy
3.1. Our cancellation and refund policy may vary depending on the type of trip and service providers involved. Specific information regarding the cancellation policy and possible refunds will be indicated in the specific conditions of each of the trips and will be highlighted when making the reservation.
3.2. In case you wish to cancel your reservation, you must notify us in writing through the contact methods provided on our website (info@arcticadventureslp.com). Cancellation will be considered effective from the date we receive your written notification as long as it does not exceed the time limit indicated in each service.
3.3. Please note that cancellation or change fees may apply, which may vary depending on how far in advance you cancel and the policies of our service providers.
3.4. Adventures Lapland OY reserves the right to cancel or modify a tour due to unforeseen circumstances, such as unfavorable or extreme weather conditions. In such case, rescheduling or refund options will be offered as appropriate.
3.5 If the tour cannot be carried out due to delays or non-appearance of the clients, Arctic Adventures Lapland OY reserves the right to cancel the tour. In this case, there will be no full or partial refund of the price of the activity.
3.6 The maximum waiting time for each client will be 15 minutes from the agreed time for the start of the tour. If the client does not appear at the meeting point within the 15-minute period, it will be considered a voluntary resignation from the activity and the tour will be automatically canceled. Automatic cancellation after the specified time will not result in any refund option.
3.7. Adventures Lapland OY reserves the right to cancel the activity in the event that Users do not comply with the current laws of the country or the instructions provided by the guide. Safety and legal compliance are priorities in all activities offered. In such circumstances, the company will not assume any responsibility and may proceed to cancel the activity without the right to refund from the clients.
3.8. In the event that Users fail to observe any Northern Lights during the tour, Arctic Adventures Lapland OY will offer a refund of 85% of the tour cost. This refund will be made in accordance with the procedures established by the company and is subject to the visibility conditions at the time of the tour. This setting clearly states the 85% refund policy in case participants do not see any Northern Lights during the tour, not otherwise.
4. Liability and Exemption from Liability
4.1. Arctic Adventures Lapland OY acts as a service provider and as an intermediary between clients and some of the service providers. We are not responsible or liable for the acts or omissions of such third-party service providers.
4.2. Arctic Adventures Lapland OY will not be responsible for any loss, injury, damage, delay, additional expenses or any other inconvenience caused by circumstances beyond our control, including, but not limited to, flight cancellations, weather conditions, natural disasters, labor disputes. or emergency situations. Arctic Adventures Lapland OY will be responsible if the problem has been caused by serious negligence on the part of the company.
4.3. On all tours offered by Arctic Adventures Lapland OY, it is stated that parents or legal guardians are responsible for the supervision and care of any minor children participating in the activity. Arctic Adventures Lapland OY will provide detailed information about the characteristics, conditions and possible risks associated with each tour before it takes place. Therefore, parents or legal guardians are expected to be fully informed about these aspects and are committed to ensuring the safety and appropriate behavior of minors during the duration of the tour. Arctic Adventures Lapland OY will not be responsible for any incidents resulting from the lack of supervision of children by their parents or legal guardians during the tour.
4.4. Arctic Adventures Lapland OY advises that Northern Lights tours are not recommended for children under 12 years of age. This is due to the absence of a fixed return time, the possibility of covering long distances by car and low temperatures. If you decide to bring minor children, the responsibility will be the sole responsibility of the parents.
5. Derechos de imagen
5.1. Arctic Adventures Lapland OY se reserva el derecho de tomar fotografías o grabaciones de video durante los tours para fines promocionales. Al participar en nuestros tours, aceptas que tu imagen pueda ser utilizada con este propósito, puedes ejercer tu derecho a que no se publique nada con tu imagen en el formulario que se envía antes del tour. Las imágenes de menores no serán publicadas bajo ningún concepto en ninguna de las redes sociales o página web de la empresa.
6. Applicable Law and Jurisdiction
6.1. These payment terms and conditions are governed by and construed in accordance with the laws of Finland. Any dispute arising in connection with these terms will be subject to the exclusive jurisdiction of the courts of Helsinki.
By making a payment through our website, you confirm that you have read, understood and accepted these payment terms and conditions in full. If you do not agree with them, we recommend that you do not make any payments through our website.